Here are some of the more common questions concerning other things:

Do you offer discounts on volume purchases?

Yes, but not in the traditional sense. The InternetSecure system that processes our orders does not allow us to change pricing dynamically (for security reasons). With fixed prices, our only alternative is to offer bonus quantities on items purchased, as follows:
    0 to 9 identical devices - no bonus
    10 to 99 identical devices - 20% bonus
    100 to 999 identical devices - 30% bonus
For example, a purchase of 20 identical ICs would actually be shipped 24 (20 + 20%), while a total order of 100 of one type would be shipped 130 (30% bonus).

What is your return policy?

Returns are not accepted. As experienced electronics hobbyists know, mistakes can happen when you are building a circuit. Occasionally circuits are severely overstressed by excessive voltages or currents, and although they may not fail right away, they could eventually die prematurely due to the stress. We cannot know what an IC has been subjected to, so can never resell one if it were to be returned. This is common practice in the electronics industry - we are just being consistent.

How can I phone you to ask a question?

You can't - we do not offer a 24hr technical help line.
If you have a question, then send us an email, and we'll try to answer it. We are a small operation, so be patient as it may take a little while to get back to you. We hope the more that you understand our integrated circuits, the more you will use them (or at least spread the word). This can benefit both of us, but we are not in business to provide basic electronics training, so don't be surprised if 'off topic' questions are not replied to.

Do you have any retailers or distributors in my country that I can purchase from?

No - we only offer our products via the web, and do not have distributors. This helps to keep our costs down, so we can in turn keep the prices low. All orders must be made over the Internet.